Our engagements combine a monthly management fee with pass-through costs billed at actual value.
Pass-through costs include product procurement, shipping, advertising spend, and third-party services engaged on the client's behalf. These are funded in advance by the client, disbursed by us, and itemized in a monthly statement with supporting invoices and receipts.
Management fees are quoted per engagement based on scope and order volume.
Management fee vs. pass-through costs
| Aspect | Management Fee | Pass-Through Costs |
|---|---|---|
| What it covers | Our team's time and management work: sourcing and supplier coordination, order processing, storefront and catalog management, campaign planning and oversight, customer support, and reporting. | Money spent on your behalf: product procurement, shipping and logistics, advertising spend on Meta, Google and TikTok, and third-party services engaged for your store. |
| How it is billed | A fixed monthly fee, quoted per engagement based on scope of work and order volume, and stated in the service agreement. | At actual value, with no mark-up. Funded in advance by the client, disbursed by us, and itemized in a monthly statement with supporting invoices and receipts. |
| When it changes | Only by written agreement, when scope or volume changes materially. | Varies month to month with your order volume, advertising budget and supplier pricing. |
| Documentation | Stated in the service agreement and invoiced monthly. | Monthly statement with original supplier invoices, platform receipts and third-party documentation attached. |
Unspent prepaid funds remain the client's property and are returned on termination. See our Refund & Cancellation Policy.
Get a quote for your scope
Send us your platform, catalog size and monthly order volume and we will return a proposed scope of work with a fee structure.
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