Product Sourcing & Procurement
We identify suppliers, negotiate pricing, arrange sampling and quality checks, and purchase inventory on the client's behalf. All procurement costs are billed at cost and reconciled monthly.
- Supplier identification, vetting and price negotiation
- Sampling, quality checks and specification sign-off before bulk orders
- Inventory purchased on the client's behalf under an agreed budget
- All procurement billed at cost and reconciled monthly with supporting invoices
Order Fulfillment
We process incoming orders, coordinate with production and shipping partners, handle tracking updates, and manage returns and replacements.
- Daily order processing and routing to the right production partner
- Coordination with production, packing and shipping partners
- Tracking number issuance and delivery exception follow-up
- Returns, replacements and reshipment handling
Store Operation & Management
Product listing and catalog management, pricing updates, promotions setup, inventory monitoring, and performance reporting.
- Product listing creation and ongoing catalog management
- Pricing updates, discount rules and promotion setup
- Inventory monitoring and restock alerts
- Weekly store performance reporting
Advertising Management
We plan and manage paid campaigns across Meta, Google, and TikTok. Campaign execution may be delivered in partnership with specialist media partners under our supervision. Ad spend is paid on the client's behalf and reconciled monthly.
- Campaign planning and account structure across Meta, Google and TikTok
- Creative briefing, audience testing and budget pacing
- Execution may be delivered with specialist media partners under our supervision
- Ad spend paid on the client's behalf and reconciled monthly
Customer Support
Pre-sale inquiries, order status handling, and post-purchase support via email and chat.
- Pre-sale product and shipping inquiries
- Order status, address change and cancellation handling
- Post-purchase support, returns guidance and escalations
- Coverage via email and chat in the client's brand voice
Creative & Content Production
We produce the product imagery, short-form video and listing copy your storefront and campaigns run on, briefed against what is actually selling.
- Product photography, mockups and lifestyle imagery
- Short-form video ads for Meta, Google and TikTok
- Listing copy and product descriptions written for search
- Creative testing cycles tied to campaign performance
Need all six, or just one?
Scope is agreed per engagement. Tell us what your team already covers and we will quote only what is missing.
Request a Proposal