What we do
One team for the day-to-day running of your store
Six service areas, delivered under a single service agreement with a defined scope of work.
Product Sourcing & Procurement
Order Fulfillment
Store Operation & Management
Advertising Management
Customer Support
Creative & Content Production
How we work
From first review to monthly reconciliation
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1
Discovery
We review your store, catalog and current performance to understand where the operational gaps are.
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2
Service Agreement
Scope, deliverables and fee structure are defined in writing before any work begins.
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3
Onboarding
Access setup, supplier mapping and campaign structure are put in place.
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4
Operation
Daily execution across sourcing, fulfillment, storefront, ads and support, with weekly reporting.
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5
Monthly Reconciliation
A statement covering management fee, product costs, ad spend and third-party service costs, with supporting documentation.
Who you are working with
A registered company, not a freelance arrangement
Signature Ink Limited is incorporated in Hong Kong and contracts in its own name. Every engagement runs on a written service agreement governed by Hong Kong law, with costs reconciled monthly against supporting documents.
See full company details- Legal entity
- Hong Kong private limited company
- Registered office
- Tsim Sha Tsui, Kowloon, Hong Kong
- Contracts governed by
- Hong Kong SAR law
Service standards
The response times we write into the agreement
From the first reply to the monthly close — these are commitments, not averages. They go into your service agreement, and you can hold us to them.
- 12h
- Support first reply Pre-sale and order enquiries receive a first human reply within 12 working hours, in your brand voice.
- 24h
- Order processing Paid orders are checked and routed to production or the shipping partner within one business day.
- Weekly
- Performance report One report each week covering spend, orders, conversion and the actions taken — on a fixed day.
- Day 5
- Monthly reconciliation The previous month's cost statement, with every supporting invoice and receipt attached, by the fifth working day.
Campaign playbooks
How we actually run a campaign
Three situations we handle most often, with the working parameters we apply in each. These are our operating thresholds, not results claims — final numbers are set per engagement against your margin and targets.
New product launch
Taking an untested product from zero to a repeatable daily spend.
- 1 Validate supply and margin before a dollar is spent: sample, quality check, landed cost.
- 2 Build 3–5 creative angles and test them against one cold audience at a small daily budget.
- 3 Keep only the angles that clear the target cost per purchase; kill the rest early.
- 4 Scale the winner in steps, watching landing-page conversion and fulfillment capacity together.
Scaling a proven product
Growing spend on something that already sells, without breaking the economics.
- 1 Separate what is working by audience, placement and creative before touching budgets.
- 2 Raise budget in controlled increments so the platform keeps its learning.
- 3 Refresh creative on a fixed cycle to hold frequency and cost per purchase in range.
- 4 Re-check supplier lead time and stock cover at each new spend level.
Recovering an underperforming store
Finding where the money leaks before spending more on traffic.
- 1 Audit the funnel end to end: ad cost, landing page, checkout, delivery time, support backlog.
- 2 Fix conversion and fulfillment problems first — extra traffic multiplies an existing leak.
- 3 Rebuild the account structure around the products that still hold margin.
- 4 Report weekly against a short list of numbers the client agreed to judge us on.
Our commitments
How we hold ourselves accountable
Four commitments that appear in every service agreement we sign.
Costs at actual value
Product, shipping, advertising and third-party costs are passed through without mark-up, itemized monthly with the original invoices and receipts.
You own everything
Store, advertising accounts, customer data, creative assets and supplier relationships stay in your name. We work inside your accounts, never around them.
Scope agreed before work starts
Deliverables, service levels and the fee structure are written into a service agreement. Anything outside it needs your approval in writing first.
Reporting you can check
A weekly performance report and a monthly cost statement, each backed by documentation you can reconcile line by line.
Tell us where your operation is stretched
Send us your store, catalog size and current monthly order volume. We will come back with a proposed scope of work and fee structure.
- Support@signatureink.co
- Response time
- Reply within one business day
- No obligation
- Scoped proposal, no obligation